Workplace collaboration

1. Reading (research articles) and writing (written text)
2. Speaking (giving presentations) and listening (team meetings)
3. Viewing (compose a website) and designing (design a website)
4. Distance interaction (Google docs)

3 types of conflict

1. Procedural conflict – Conflict with how to get things done.
   1. Individual responsibilities
   2. Leadership
   3. Work style
   4. Timing
      1. Pace
      2. Length
      3. When X is due
   5. Conflict resolution
   6. Expectations of quality
2. Affective conflict – Disagreement caused by personal beliefs, values, or prejudice.
   1. Gender
   2. Race
   3. Politics
   4. Religion
3. Substantive conflict – Conflict on the outcome of the project, or what should be done. This type of conflict is encouraged and has been shown to improve the outcome of projects.
   1. Context
   2. Purpose
   3. Audience
   4. Organization
   5. Development
   6. Visual
   7. Design
   8. Language Conventions
   9. Usability